Refunds & Return Policy
WAVERLYN’s Commitment to Your Satisfaction
At WAVERLYN, we want you to have a positive shopping experience. If you are not satisfied with your purchase or experience an issue with your order, please contact us at support@waverlyn.com and our support team will be happy to assist you.
Cancellation Policy
Any changes or cancellations to an order must be requested within 24 hours of placing the order.
After this timeframe, your order may have already entered the processing phase, and we may not be able to accommodate your request.
If your cancellation request is received and approved within 24 hours, your refund will be processed within 7 business days.
Returns & Refunds
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions of this policy and applicable consumer protection laws.
To initiate a return, please contact our support team through our Contact page or send us an email directly at support@waverlyn.com.
To help us process your request as quickly as possible, please provide:
- Your order number
- The name used to place the order
- The email address used to place the order
- A brief explanation of your return request
Original shipping fees, where applicable, are non-refundable.
Return shipping costs may be the customer's responsibility unless the item received was damaged, defective, incorrect, or otherwise eligible for a seller-paid return.
Damaged or Defective Items
We take great care when packaging our products to help prevent damage during shipping.
If your item arrives damaged or defective, please contact us within 72 hours of delivery at support@waverlyn.com.
Please include your order number and clear photos showing the damage or defect.
After reviewing your request, we will determine the appropriate resolution, which may include a replacement or refund.
Damage resulting from normal use, wear and tear, accidents, or misuse is not considered a product defect and may not qualify for a refund or replacement.
Minor damage to the outer shipping packaging, such as dents or marks, does not qualify as a damaged product when the item itself arrives in good condition.
Shipping & Delivery
We strive to process and ship orders within the estimated timeframe provided at checkout.
However, delivery times may be affected by circumstances outside our control, including shipping carrier delays, customs processing, weather, or other transportation-related issues.
WAVERLYN is not responsible for delays caused by shipping carriers or customs authorities.
If you experience a problem with your delivery, please contact us at support@waverlyn.com, and we will do our best to assist you.
For orders with tracking information, you can use the tracking number provided to check the latest delivery status.
Lost or Stolen Packages
If your package appears to be lost or has been marked as delivered but cannot be located, please contact us at support@waverlyn.com.
We will review the available delivery information and, where possible, assist you in contacting the shipping carrier.
For packages marked as delivered, we may ask you to check with household members, neighbors, or the delivery location and contact the carrier for additional delivery information.
Incorrect Shipping Address
It is the customer's responsibility to provide a correct and complete shipping address at checkout.
If you notice that your shipping address is incorrect, please contact us at support@waverlyn.com within 24 hours of placing your order.
After this timeframe, your order may already be processing or shipped, and we may not be able to make changes.
WAVERLYN is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
Refund Processing
Once your return or refund request has been approved and any required return has been received and inspected, we will process the approved refund.
Refunds will generally be issued to the original payment method used for the purchase.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
Contact Us
If you have any questions about our Returns & Refunds Policy or need assistance with a return or refund, please contact us:
WAVERLYN
Email: support@waverlyn.com
You can also contact us through our Contact page.
Policy Updates
WAVERLYN reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be published on this page together with the updated policy.
This policy does not limit or replace any consumer rights that may apply under the laws of the customer's country or region.
By purchasing products from WAVERLYN, customers acknowledge and accept this Returns & Refunds Policy, subject to their applicable legal rights.